Documentation

What is Knest?

Knest is an AI-powered chatbot that answers questions using your knowledge base. Point it at your documentation, help articles, or FAQ pages, and deploy a support assistant on your website in minutes.

Built for growing teams who need to scale support without scaling headcount. Whether you're a startup shipping fast or an established product with users worldwide, Knest handles the repetitive questions so your team can focus on what matters.

How it works

When users ask questions, Knest uses RAG (Retrieval-Augmented Generation) to find the most relevant content from your knowledge base and generate accurate, contextual answers. Responses include source citations so users can verify and explore further.

  • Add your sources — Upload files or paste URLs to your docs, help center, or any public web page. Knest crawls and indexes the content automatically.
  • Customize your chatbot — Set your brand colors, avatar, welcome message, and suggested questions.
  • Embed the widget — Copy a few lines of code and add them to your site. Your chatbot is live.

Key features

  • Framework-agnostic — Works with React, plain JavaScript, Svelte, or any web framework.
  • Multiple content sources — Index URLs and upload files to build your knowledge base.
  • Customizable branding — Match your brand with custom colors, avatars, and messages.
  • Conversation analytics — Review all chats to understand what users are asking and identify documentation gaps.
  • Source citations — Every answer includes references to the original content.
  • Domain security — Control which domains can use your chatbot with whitelisting.

Getting started

Ready to add Knest to your site? Start here:

Need help?

Check the FAQ for common questions, or reach out at human@useknest.com.