This policy explains how Impakt Dot Dev, LLC ("we", "us", "our") collects,
uses, and protects your information when you use Knest.
1. Information We Collect
Account information:
Email address (to create and manage your account)
Content you provide:
URLs and documents you add to your knowledge base
Chatbot branding and configuration settings
Chat data:
Conversations between your chatbot and its users
We store these so you can review them in your dashboard
Usage data:
How you interact with Knest (pages visited, features used)
Technical data like browser type and IP address
2. How We Use Your Information
To provide and improve Knest
To process your payments
To send important updates about your account or the service
To respond to your questions and support requests
To detect and prevent fraud or abuse
3. How We Share Your Information
We don't sell your personal information. We may share data with:
Service providers who help us run Knest (Stripe and Autumn for payments, Fly.io
for hosting, Supabase for database and authentication)
Legal authorities if required by law
A successor company if Knest is acquired or merged
4. Your Chatbot Users' Data
When someone uses your chatbot:
Their messages are processed by AI to generate responses
Conversations are stored so you can review them
You are responsible for informing your users about data collection on your site
5. Data Retention
We keep your data while your account is active
You can request deletion of your account and data by contacting us
Some data may be retained for legal or security purposes
6. Security
We implement industry-standard security measures to protect your data, including encryption
in transit and at rest. While we take reasonable precautions, no method of transmission or
storage is completely secure.
7. Cookies
We use cookies to manage your authentication session and keep you logged in. These are
essential for the service to function and cannot be disabled.
8. Your Rights
Depending on your location, you may have the right to:
Access your personal data
Correct inaccurate data
Delete your data
Export your data
Contact us to exercise these rights.
9. Children
Knest is not intended for children under 13. We do not knowingly collect personal
information from children under 13.
10. Changes to This Policy
We may update this policy. We'll notify you of significant changes. Continued use means you
accept the updated policy.