Project Home page: new dashboard landing page with a getting-started checklist for new
projects and a quick overview of stats, escalated conversations, and recent activity for
active ones
Live presence indicators: see a green "Customer online" dot in the dashboard when a
visitor has the chat open, and visitors see "We are online" when an agent is watching
Human takeover caption: visitors now see a friendly message letting them know a human
agent will respond when AI hands off the conversation
Email notifications: get notified in your inbox when visitors send messages, and reply
directly from email to continue the conversation
AI-driven escalation to human agents: when the bot can't answer, it automatically offers
to connect users with a human and collects their email — enable it per project in Tuning
Identify your users: pass user attributes to the chat widget to track who's chatting,
deduplicate across devices, and see names and emails in the dashboard
File attachments in chat: share images and documents directly in conversations — works for
both widget visitors and human agents
Chat history preserved on refresh: your conversation is automatically restored when you
reload the page
Human agent takeover: step into any conversation directly from the dashboard and reply in
real-time
February 2026
Refreshed landing page with clearer messaging and visuals
Fixed chat widget avatar alignment across all frameworks
Fixed avatar preview on the branding settings page
January 2026
YouTube support: train your chatbot on video transcripts
Better mobile experience across landing, blog, docs, and pricing pages
Blog with insights on AI chatbots and customer support
Documentation site with guides for setup, integration, and customization
New analytics page in the dashboard to track your chatbot usage and engagement
Smoother onboarding with real-time progress and smarter source discovery
Yearly billing option: save up to 20% on your subscription
Faster source indexing with dedicated async processing
New dark theme with themeable design system
Faster widget loading with smarter caching
Smoother animations throughout the widget
Cleaner widget appearance with refined borders and shadows
Navigation menu with better display on mobile devices
December 2025
Improved SEO with sitemap and structured data
Privacy policy and terms of service pages
Cleaner login experience
November 2025
Plan management: easily upgrade or downgrade your subscription
Usage tracking: see your current plan and message usage in the dashboard
Improved chat responses: the AI no longer redundantly mentions sources
New "Bubble" mode: display your chatbot as a floating bubble icon
October 2025
Embed your chatbot in your website using React, Svelte, or vanilla JS & HTML
Integration page with easy copy-paste code snippets
Example questions: suggest conversation starters in your chatbot
Syntax highlighting for code in chat responses
Enhanced reliability thanks to better bug monitoring
September 2025
Knowledge base management: index any URLs to train your chatbot